If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for a different product, or a refund to the original payment method.
If our product is defective we will send out 2 pairs to you. You also have the choice of getting a refund.
If you're not happy with the product for any reason, we'll refund your money.
To initiate a return or exchange, please complete the following steps:
- Send us an email with your order ID
- Choose the products you wish to return or exchange from your order.
- We're not taking exchanges at this time. Keep the item and we'll send out the replacement.
Additional Information:
- We issue the refund immediately. Give us 2-3 days to process the transaction
- You pay no shipping fees
- No restocking fees need to be paid
- If the item is defective send us a picture of the sock and we'll send out 2 pairs or refund your money-your choice.
If you have addition questions, you can reach us below:
Phone: 1-800-267-1261
Email: victor.phillips@careremotestore.com
Email: support@careremote.io
Thank you.